A steady stream of consistent, positive online reviews is essential for your business.
Having a lot of positive reviews helps you rank better in Google and helps you compare favorably to the competition.
With FlexLeads, we help you with three important aspects of reviews:
- Review Monitoring, Reporting & Alerts
- Negative Review Handling
- Review Collection
Review Monitoring, Reporting & Alerts
We track all of your reviews from all major review sites and include reviews as part of our reporting process. Every time you receive a new review, we will let you know. This allows you to respond to reviews from customers in a timely fashion.
Negative Review Handling
Negative reviews will eventually come your way. There’s no shortage of disgruntled people looking to complain about something. We’ll provide some guidance for you so that you can respond to negative reviews with tact.
As a FlexLeads customer, you get free use of our online review platform, reviewtruck.com (coming soon).
ReviewTruck allows you to easily get reviews from your customers right at the time that you’re delivering your services. It works like this:
Step 1: Ask the customer for a review
Ask the customer if they would be willing to give you a review. Let them know that it would only take a minute and that it would really be helping you out.
If they’re willing, ask for their phone number and let them know they’ll receive a text message to fill out the review.
Step 2: Open up the review truck app on your phone
Open up the review truck app and enter the customer phone number and press submit.
That’s all you have to do.
The customer will receive a text message with a link that will make it REALLY easy to leave a review.
Step 3: Customer Receives Text
The customer has already agreed to receive a text from you and receives a text message with a link.
The customer knows the text is from you because the text mentions your business and thanks them for agreeing to leave a review.
Step 4: Customer Leaves Review
The customer is then brought to a screen which allows them to leave a review on whatever review platform is most convenient for them. In this case, we’re going to show what happens if the customer clicks on the Google link.
As you can see, they are taken directly into the Smith Works Google review area where they can click on the appropriate number of stars – and optionally leave a text review as well.
The whole process of leaving a star rating will take the customer seconds to complete.